Our dedicated team of courteous and efficient Customer Service professionals are standing by to give you any assistance you require.
For information about your membership (and any questions concerning your reimbursements), please fill out the feedback form here. You will receive a response in two business days.
If you would like to share a great customer experience you've had with one of our partners, please let us know. Please fill out the feedback form here.
To join the SkyGuide Executive Privilege Club click here.
For all other Customer Service inquiries, please click here or call 1-800-365-4357.*
*This number is not toll free outside of the United States.
Customer Service Hours of Operation:
8:30 am - 7:00 pm ET
Monday - Friday
7:00 am - 12:00 am ET
12:30 pm - 7:30 pm ET
Please note Customer Service is closed the following days:
New Year's Day
Martin Luther King, Jr. Day
Learn more about SkyGuide Executive Privilege Club
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Find an airport lounge eligible for reimbursement under the SkyGuide program. (see program details)
Members will be reimbursed up to $50 per lounge visit, once per month, 12 times per year during active membership term. Eligible lounges and offer subject to change. Check airport/lounge websites for most up-to-date location details.
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